Service Level Agreements

Predictable Support. Protected Uptime.

Lambert's Service Level Agreements (SLAs) provide structured, proactive support designed to keep your equipment running reliably while giving you clear expectations around service response, coverage, and ongoing support.

An SLA helps you move from reactive service to a planned support strategy that protects production and reduces risk.

Support that strengthens OEE.

A defined service framework plays an important role in sustaining Overall Equipment Effectiveness (OEE).

Service Level Agreements help improve:

Faster issue resolution and reduced downtime
Preventive maintenance consistency
Better planning for critical interventions
Greater operational stability

What an SLA may include:

Service Level Agreements (SLA) are tailored to your operation, equipment scope, and production criticality.

Typical components may include:

Defined response times and service prioritization
Scheduled preventive maintenance visits
Remote support access
Priority access to service resources
Recommended critical spare parts strategy
Lifecycle planning and service reviews
Documentation and service reporting

	Level 1 Essential Support	Level 2 Inspection Plan	Level 3 Maintenance Plan	Level 4 Performance Level
FEATURES
Service Support Phone
Service Support Email
Support Fund
Contract Manager
Guaranteed Response
Inspection Schedule
Documentation Hosting
Operator Training
Preventative Maintenance Schedule
Reliability Engineering Support
Equipment Availability Guarantee
Asset Management
Spares Supply
Software Audit
OPTIONS
Cube Connect
MORE
Training
Obsolescence Review
Smart Glassess
24-7 Support
3rd Party response packs
Warranty Extension
Documentation Hosting